FAQs

NOTCH is an achievement bracelet designed for Notches (like charms, but different!). NOTCH Bracelets are made from durable sports cord or luxury napa leather and come in 170 different colour and clasp combinations. Integral to every bracelet is a unique stainless-steel clasp featuring two neodymium magnets, locking together with a super-strong snap. Once open, Notches slide smoothly over the clasp, and are held snugly in place by rubber spacers. Notches are made from brass, aluminium or stainless steel and are specially engraved with words or icons, representing a goal, milestone, or anything important in life. Notches can be personalised too, with any words and over 350 icons. In fact, the only limit is your imagination and 25 characters of space!

A NOTCH Charm (or Notch), represents a goal, or anything that's important in your life. They're specially engraved with words or icons, and they fit perfectly on to a NOTCH Bracelet. Notches are designed and made in in the UK, from aluminium, brass and stainless steel. They measure 10.75mm in diameter and have a 5.00mm wide rim. Each Notch is engraved with words or icons using laser guided technology.

NOTCH Bracelets are designed and made in the UK using durable sports cord or premium napa leather. They feature a unique stainless-steel, brass, or aluminium clasp, connected by two neodymium magnets. They're available in 4 sizes and 170 different colour combinations.

You'll be able to fit at least 20 Notches onto a Bracelet and at least 12 Notches onto a Loop or Tale.

Notches fit perfectly over one end of an open NOTCH Bracelet clasp. You’ll receive two rubber spacers to place either side of each Notch, so as your collection grows they will sit snugly and safely on your Bracelet. You'll be able to fit at least 20 Notches onto a Bracelet.

To keep your NOTCH Bracelet in best condition, we recommend that you clean stainless steel and aluminium clasps regularly with a cloth. Brass clasps will tarnish naturally but will retain their stunning shine when polished with an appropriate brass cleaner. Unless cleaning, please keep your NOTCH Bracelet and NOTCH Charms dry, removing your Bracelet when in the shower, bath, sea or tub. Cord Bracelets can be cleaned using warm soapy water, taking care not to get the clasp wet. Leather Bracelets may be cleaned using a leather cleaner, taking care to avoid the clasp.

Rubber spacers slide over the male end of your Bracelet clasp.

Hold your Bracelet in both hands, either side of the clasp, and pull!

NOTCH Loops and Tales are made in the UK using durable sports cord or luxury Napa leather. Loop and Tale ends are available in stainless steel or colour co-ordinated aluminium and are attached to a robust metal clip.

NOTCH Loops and Tales are an alternative to a Bracelet and are perfect for clipping on to sports bags, handbags, stable doors, bridles, saddles, dog, cat or bird cages, school bags, luggage, key rings, lanyards, belt loops and zips.

All orders are handmade at our studios and will be shipped within 10 working days.

UK Shipping

If your orders is valued at £25 or above, we will send your order FREE of charge via Royal Mail First Class and it will fit through a standard letter box. We apply a £2.00 delivery charge for orders below £25.00. The tracking number issued by Royal Mail provides confirmation that your order has been posted and again when it has been delivered. If there is no update on the Royal Mail tracking system this means that it is still with the Royal Mail.

International Shipping

During the checkout process, when you enter an address outside of the UK, you will be presented with an International Shipping option. Excluding Australia and New Zealand, the cost of all deliveries outside of the UK is £5.00. For Australia and New Zealand, due to COVID capacity surcharges being applied by the courier industry generally, the delivery charge is £10.00. International deliveries take 8-12 business days and are shipped via UPS or DPD, with a full tracking service. This does not take into account deliveries subject to customs clearance checks, which may take a further 10 business days.

Priority Shipping - UK Only

For deliveries within the UK, you can upgrade your delivery to Priority Shipping at a cost of £10. Priority Shipping is a fully tracked courier service with guaranteed delivery within 1 to 3 working days of shipment. Priority Shipping orders will require a signature on delivery.

As your NOTCH Charm collection grows, we're delighted to support you by providing your next NOTCH Bracelet, Loop or Tale completely FREE!

FREE Bracelet

Every time you collect 15 NOTCH Charms, simply share on social media, a photo of your current NOTCH Bracelet showing all your NOTCH Charms, tag us in on Facebook @notch.io or on Instagram @nextnotch, or email your photo to hello@notch.io, and we’ll contact you to arrange delivery of your next Bracelet.

FREE Loop or Tale

Every time you collect 12 NOTCH Charms, simply share on social media, a photo of your current NOTCH Loop or Tale showing all your NOTCH Charms, tag us in on Facebook @notch.io or on Instagram @nextnotch, or email your photo to hello@notch.io and we’ll contact you to arrange delivery of your next Loop or Tale.

Please note that the NOTCH Charms you purchase may only count towards one free NOTCH Bracelet, Loop or Tale on one occasion.

To make sure you order the correct size of Bracelet, please visit our Size Guide. If you do need to exchange your Bracelet, please contact Customer Services.

If you need to return your bracelet, please contact Customer Services.

If you have a discount code, you will be asked to enter it during the payment process.